Printer response problems
Printer response problems
| The control-panel display is difficult to read | |
|---|---|
| Cause | Solution |
| The contrast is too high or too low for the office environment. | Adjust the contrast on the control-panel display. See Display Brightness feature. |
| The printer is on, but nothing prints | |
|---|---|
| Cause | Solution |
| The printer Ready indicator light is not lit. | Press Stop to return the printer to the Ready state. |
| The top cover is not closed. | Close the top cover firmly. |
| The Data indicator light is flashing. | The printer is probably continuing to receive data. Wait for the Data indicator to stop flashing. |
| REPLACE <COLOR> CARTRIDGE appears on the control-panel display. | Replace the specified print cartridge. |
| A printer message other than Ready appears on the printer control panel. | See Control-panel messages. |
| The parallel port might have an MS-DOS timeout error. | Add a MODE command to the AUTOEXEC.BAT file. See the MS-DOS manual for additional information. |
| The PS (PostScript emulation) personality is not selected. | Select PS or AUTO for the printer language. See Changing printer control-panel configuration settings. |
| The correct driver is not selected in the software program or printer driver (HP Color LaserJet 3000 and 3800 Series printers only). | Select the PS driver in the software program or printer driver. |
| The printer is not configured correctly. | See Changing printer control-panel configuration settings. |
| The computer port is not configured or is not working correctly. | Connect another peripheral to this port to verify that the port is working. |
| The printer has not been correctly named for the network or for a Macintosh. | For Macintosh, use the appropriate utility to name the printer on the network. From the Chooser, select the AppleTalk zone and the printer. |
| The printer is on but is not receiving data | |
|---|---|
| Cause | Solution |
| The printer Ready indicator light is not lit. | Press Stop to return the printer to the Ready state. |
| The front door is not closed. | Close the front door firmly. |
| A printer message other than Ready appears on the printer control panel. | See Control-panel messages. |
| The interface cable is not correct for this configuration. | Select the correct interface cable for your configuration. See USB configuration. |
| The interface cable is not securely connected to both the printer and the computer. | Disconnect and reconnect the interface cable. |
| The printer is not configured correctly. | See Changing printer control-panel configuration settings. |
| The interface configurations shown on the printer configuration page do not match those on the host computer. | Configure the printer to match the computer configuration. |
| The computer is not working correctly. | Try using a program that you know works correctly to check the computer. Or, if the printer is connected through the parallel port, open MS-DOS and type Dir>Prn at the MS-DOS command prompt. |
| The computer port that the printer is connected to is not configured or is not working correctly. | Connect another peripheral to this port to verify that the port is working. |
| The printer has not been correctly named for the network or Macintosh. | For Macintosh, use the appropriate utility to name the printer on the network. From the Chooser, select the AppleTalk zone and the printer. |
| Cannot select the printer from the computer | |
|---|---|
| Cause | Solution |
| If you are using a switch box, the printer might not be selected for the computer. | Select the correct printer through the switch box. |
| The printer Ready indicator light is not lit. | Press Stop to return the printer to the Ready state. |
| A printer message other than Ready appears on the printer control panel. | See Control-panel messages. |
| The correct printer driver is not installed in the computer. | Install the correct printer driver. |
| The correct printer and port are not selected on the computer. | Select the correct printer and port. |
| The network is not configured correctly for this printer. | Use the network software to verify the printer network configuration, or consult with the network administrator. |
| The power receptacle is not working correctly. | Connect the printer to a different power receptacle. |
| A message appears that 2-sided printing is not available for the type and size selected | |
|---|---|
| Cause | Solution |
| The selected paper is not supported for automatic 2-sided printing. | Make sure manual 2-sided printing is enabled. See Gaining access to printer driver settings. |