Solving problems with Mac OS V9.x

	NOTE	Mac OS V9.x is supported for the HP Color LaserJet 3000 and 3800 Series printers only.

	NOTE	Use the Desktop Printer Utility to set up for USB and IP printing. The printer will not appear in the Chooser.

The printer name or IP address does not appear in the Desktop Printer Utility.
Cause	Solution
The printer might not be ready.	Make sure that the cables are connected correctly, the printer is on, and the Ready light is on. If you are connecting through a USB or Ethernet hub, try connecting directly to the computer or use a different port.
The wrong connection type might be selected.	Make sure that Printer (USB) or Printer (LPR) is selected in the Desktop Printer Utility, depending on the type of connection.
The wrong printer name or IP address is being used.	To check the printer name or IP address, print a configuration page. Verify that the printer name or IP address on the configuration page matches the printer name or IP address in the Desktop Printer Utility.
The interface cable might be defective or of poor quality.	Replace the interface cable with a high-quality cable.

The PostScript Printer Description (PPD) file is not listed in the Desktop Printer Utility.
Cause	Solution
The printer software might not have been installed or was installed incorrectly.	Make sure that the PPD file for your printer model is in the following hard-drive folder: System Folder/Extensions/Printer Descriptions. If necessary, reinstall the software. See the getting started guide for instructions.
The PPD file is corrupt.	Delete the PPD file from the following hard drive folder: System Folder/Extensions/Printer Descriptions. Reinstall the software. See the getting started guide for instructions.

A print job was not sent to the printer.
Cause	Solution
The print queue might be stopped.	Restart the print queue: Select the desktop printer icon, open the Printing menu in the top menu bar, and then click Start Print Queue.
The wrong printer name or IP address is being used.	To check the printer name or IP address, print a configuration page. Verify that the printer name or IP address on the configuration page matches the printer name or IP address in the Desktop Printer Utility.
The printer might not be ready.	Make sure that the cables are connected correctly, the printer is on, and the Ready light is on. If you are connecting through a USB or Ethernet hub, try connecting directly to the computer or use a different port.
The interface cable might be defective or of poor quality.	Replace the interface cable with a high-quality cable.

You cannot use the computer while the printer is printing.
Cause	Solution
Background Printing has not been selected.	For LaserWriter 8.6 and later: Turn on background printing by selecting Print Desktop on the File menu and then clicking Background Printing in the pop-up menu.

An encapsulated PostScript (EPS) file prints with incorrect fonts.

Cause

Solution

This problem occurs with some programs.

●	Send the file in ASCII format instead of binary encoding.
●	Try downloading the fonts that are contained in the EPS file to the printer before printing.

Your document is not printing with New York, Geneva, or Monaco fonts.
Cause	Solution
The printer might be substituting fonts.	Click Options in the Page Setup dialog box to clear substituted fonts.

You are unable to print from a third-party USB card.
Cause	Solution
This error occurs when the software for USB printers is not installed.	When adding a third-party USB card, you might need the Apple USB Adapter Card Support software. The most current version of this software is available from the Apple Web site.

When connected with a USB cable, the printer does not appear in the Desktop Printer Utility or the Apple System Profiler after the driver is selected.

Cause

Solution

This problem is caused by either a software or hardware component.

Software troubleshooting

●	Check that your Macintosh supports USB and has the appropriate USB software from Apple.
●	Verify that your Macintosh operating system is Mac OS V9.1 or later.

	NOTE	The iMac and Blue G3 desktop Macintosh systems meet all of the requirements to connect to a USB device.

Hardware troubleshooting

●	Check that the printer is turned on.
●	Verify that the USB cable is connected correctly.
●	Check that you are using the appropriate high-speed USB cable.
●	Ensure that you do not have too many USB devices drawing power from the chain. Disconnect all of the devices from the chain and connect the cable directly to the USB port on the host computer.
●	Check to see if more than two nonpowered USB hubs are connected in a row on the chain. Disconnect all of the devices from the chain and connect the cable directly to the USB port on the host computer.

	NOTE	The iMac keyboard is a nonpowered USB hub.

HP 3000 3600 3800 Solving problems with Mac OS V9.x

HP 3000 3600 3800

Solving problems with Mac OS V9.x

Solving problems with Mac OS V9.x

HP 3000 3600 3800 > Solving problems with Mac OS V9.x

HP 3000 3600 3800