Printer output problems

Printer output problems

Incorrect fonts print
Cause Solution
The font has not been correctly selected in the software program. Reselect the font in the software program.
The font is not available to the printer. (HP Color LaserJet 3000 and 3800 series printers only.) Download the font to the printer or use another font. (In Windows, the driver does this automatically.)
The correct printer driver is not selected. Select the correct printer driver.
The font might be correct, but the characters appear blurry because the colors are not aligned correctly. Perform a full printer calibration. See Calibrating the printer.

Cannot print all characters in a symbol set
Cause Solution
The correct font is not selected. Select the correct font.
The correct symbol set is not selected. Select the correct symbol set.
The software program does not support the selected character or symbol set. Use a font that supports the character or symbol.

Text drifts between pages
Cause Solution
The software program is not resetting the printer to the top of the page. See the software documentation or the PCL/PJL Technical Reference Package for specific information.

Characters are erratic or missing, or the printout is interrupted
Cause Solution
The interface cable is of poor quality. Try using a different, higher quality, IEEE-compliant interface cable.
The interface cable is loose. Disconnect and reconnect the interface cable.
The interface cable is damaged or bad. Try using a different interface cable.
The power cable is loose. Disconnect and reconnect the power cable.
You are attempting to print a PCL job, but the printer is configured for PS (HP Color LaserJet 3000 and 3800 Series printers only). From the printer control panel, select the correct printer personality and then resend the print job.
You are attempting to print a PS job, but the printer is configured for PCL (HP Color LaserJet 3000 and 3800 Series printers only). From the printer control panel, select the correct printer personality and then resend the print job.

Partial printout
Cause Solution
A memory-error message appears on the printer control panel.
1. Increase printer memory by deleting unneeded downloaded fonts, style sheets, and macros from the printer memory.

or

2. Add more memory to the printer.
The file that you are printing contains errors. Check the software program to verify that the file does not contain errors.

1. From within the same program, print another file that you know is error-free.

or

2. Print the file from another program.

Smears, vertical lines, toner specks, or repetitive marks appear on printouts
Cause Solution
The printer needs to be cleaned. Clean the printer. See Cleaning the printer. If the problem persists, see Print-quality troubleshooting.
HP 3000 3600 3800 Printer output problems