Clearing jams

Clearing jams

Procedures in the following sections correspond with a jam message that might appear on the control panel.

Jam in tray 1
1. Remove the media from the tray.

HP 3000 3600 3800 as jm02 Clearing jams

2. Grasp the jammed sheet by both corners and pull.

HP 3000 3600 3800 as jm03 Clearing jams

3. Place the media stack in tray 1.

HP 3000 3600 3800 as jm04 Clearing jams

4. Confirm that the media guides are against the stack without bending it and that the stack does not extend above the fill tabs.

HP 3000 3600 3800 as jm05 Clearing jams

5. Press HP 3000 3600 3800 check Clearing jams to resume printing.
Jam in tray 2 or tray 3
1. If the optional tray 3 is installed, pull it out and place it on a flat surface. If the jammed sheet is visible, remove it.

HP 3000 3600 3800 as jm17 Clearing jams

2. If the sheet is not visible, check inside the printer at the top of the tray opening. Remove any jammed media.
3. Pull out tray 2 and place it on a flat surface.

HP 3000 3600 3800 as jm10 Clearing jams

4. If the jammed sheet is visible, remove it.

HP 3000 3600 3800 as jm09 Clearing jams

5. If the sheet is not visible, check inside the printer at the top of the tray opening. Remove any jammed media.

HP 3000 3600 3800 as jm11 Clearing jams

6. Replace tray 2 and optional tray 3.

HP 3000 3600 3800 as jm12 Clearing jams

HP 3000 3600 3800 note Clearing jams NOTE

Use tray 1 when printing on heavier paper. See Printing on special media for more information.

7. Press HP 3000 3600 3800 check Clearing jams to resume printing.
HP 3000 3600 3800 note Clearing jams NOTE

When printing from tray 2, printing resumes automatically.

Jam inside the fuser area (top cover)
1. Open the top cover.

HP 3000 3600 3800 as fs01 Clearing jams

2. If the jammed sheet is visible, remove it and then close the top cover.

HP 3000 3600 3800 as jm20 Clearing jams

3. If the sheet is not visible, turn off the printer.

HP 3000 3600 3800 as pp02 Clearing jams

HP 3000 3600 3800 warning Clearing jams WARNING!

The fuser will be hot. Wait 10 minutes before proceeding.

4. Place your thumbs on the fuser latches, squeeze the latches, and pull up on the fuser to remove it.

HP 3000 3600 3800 as fs04 Clearing jams

5. On the fuser, lift the shutter door.
HP 3000 3600 3800 caution Clearing jams CAUTION

Do not open the shutter door while the fuser is in the printer.

HP 3000 3600 3800 as jm21 Clearing jams

6. Remove any jammed sheets.
HP 3000 3600 3800 note Clearing jams NOTE

If the sheet tears, make sure that all fragments are removed before you resume printing.

HP 3000 3600 3800 as jm22 Clearing jams

7. Hold the fuser with your thumbs on the latches, and then push both sides of the fuser into the printer. Press the fuser down until it clicks into place.

HP 3000 3600 3800 as fs03 Clearing jams

8. Close the top cover and then turn on the printer.

HP 3000 3600 3800 as fs08 Clearing jams

Jam inside the front door
1. Open the front door.

HP 3000 3600 3800 as pc01 Clearing jams

HP 3000 3600 3800 caution Clearing jams CAUTION

Do not place anything on the transfer unit. Do not touch the top of the transfer unit or the contacts on the left side of it.

HP 3000 3600 3800 note Clearing jams NOTE

If the sheet tears, make sure that all fragments are removed before resuming printing.

2. Remove any visible media.

HP 3000 3600 3800 as jm26 Clearing jams

3. Locate the green registration-plate tabs that are below the bottom print cartridge.

HP 3000 3600 3800 as jm27 Clearing jams

4. Press the tabs, and then lift the registration plate. Remove any jammed media, and then return the registration plate to its closed position.

HP 3000 3600 3800 as jm28 Clearing jams

HP 3000 3600 3800 note Clearing jams NOTE

If the sheet tears, make sure that all fragments are removed before resuming printing.

5. Close the front door.

HP 3000 3600 3800 as pc07 Clearing jams

Jam in the duplex path
HP 3000 3600 3800 note Clearing jams NOTE

This issue occurs only in models that provide automatic 2-sided printing.

1. Turn off the printer, and open the top cover.

If any media is visible, remove it.

HP 3000 3600 3800 as jm20 Clearing jams

2. Open the front door.

HP 3000 3600 3800 as pc01 Clearing jams

3. Rotate the transfer unit up and away from the front door.

HP 3000 3600 3800 as jm23 Clearing jams

4. Remove any jammed sheets from under the transfer unit.

HP 3000 3600 3800 as jm24 Clearing jams

5. Locate the green registration-plate tabs that are below the bottom print cartridge.

HP 3000 3600 3800 as jm27 Clearing jams

6. Press the tabs, and then lift the registration plate. Remove any jammed media, and then return the registration plate to its closed position.

HP 3000 3600 3800 as jm28 Clearing jams

HP 3000 3600 3800 note Clearing jams NOTE

If the sheet tears, make sure that all fragments are removed before resuming printing.

7. Close the front door and then turn on the printer.

HP 3000 3600 3800 as pc07 Clearing jams

HP 3000 3600 3800 Clearing jams