Basic troubleshooting checklist

Basic troubleshooting checklist

If you are experiencing problems with the printer, use the following checklist to identify the cause of the problem:

Is the printer connected to power?
Is the printer on?
Is the printer in the Ready state?
Are all necessary cables connected?
Do any messages appear on the control panel?
Are genuine HP supplies installed?
Were recently replaced print cartridges installed correctly, and was the pull tab on the cartridge removed?

For additional information about installation and setup, see the printer getting started guide.

If you cannot find solutions to printer problems in this guide, go to the appropriate Web site:

HP Color LaserJet 3000 Series printer:
HP Color LaserJet 3600 Series printer:
HP Color LaserJet 3800 Series printer:

This section provides information about the following topics:

HP 3000 3600 3800 Basic troubleshooting checklist