HP Customer Care

HP Customer Care

Online Services

For 24-hour access to updated HP printer-specific software, product information, and support information using an Internet connection, go to the appropriate Web site.

HP Color LaserJet 3000 Series printer: www.hp.com/support/clj3000
HP Color LaserJet 3600 Series printer: www.hp.com/support/clj3600
HP Color LaserJet 3800 Series printer: www.hp.com/support/clj3800

Go to www.hp.com/support/net_printing for information about the HP Jetdirect external print server.

HP Instant Support Professional Edition (ISPE) is a suite of Web-based troubleshooting tools for desktop computing and printing products. Go to instantsupport.hp.com.

Telephone support

HP provides free telephone support during the warranty period. For the telephone number for your country/region, see the flyer that shipped with the printer, or visit www.hp.com/support/callcenters. Before calling HP, have the following information ready: the product name and serial number, the date of purchase, and a description of the problem.

Software utilities, drivers, and electronic information

HP Color LaserJet 3000 Series printer: www.hp.com/go/clj3000_software
HP Color LaserJet 3600 Series printer: www.hp.com/go/clj3600_software
HP Color LaserJet 3800 Series printer: www.hp.com/go/clj3800_software

The Web page for the drivers is in English, but you can download the drivers themselves in several languages.

HP direct ordering for accessories or supplies

United States: www.hp.com/sbso/product/supplies.
Canada: www.hp.ca/catalog/supplies
Europe: www.hp.com/supplies
Asia-Pacific: www.hp.com/paper/

To order genuine HP parts or accessories, go to the HP Parts Store at www.hp.com/buy/parts (U.S. and Canada only), or call 1-800-538-8787 (U.S.) or 1-800-387-3154 (Canada).

HP service information

To locate HP-Authorized Dealers, call 1-800-243-9816 (U.S.) or 1-800-387-3867 (Canada).

Outside the United States and Canada, call the customer support number for your country/region. See the flyer that shipped in the box with the printer.

HP service agreements

Call 1-800-835-4747 (U.S.) or 1-800-268-1221 (Canada).

For extended service, call 1-800-446-0522.

The HP Easy Printer Care Software

To check the printer status and settings and view troubleshooting information and online documentation, use the HP Easy Printer Care Software. You must have performed a complete software installation in order to use the HP Easy Printer Care Software. See Using the HP Easy Printer Care Software.

HP support and information for Macintosh computers

Go to www.hp.com/go/macosx for Macintosh OS X support information and HP subscription service for driver updates.

Go to www.hp.com/go/mac-connect for products that are designed specifically for the Macintosh user.

HP 3000 3600 3800 HP Customer Care