Troubleshooting-information pages

Troubleshooting-information pages


From the printer control panel, you can print information pages that can help you diagnose printer problems.


Page Description
Paper-path-test page The paper-path-test page is useful for testing the printer paper handling features. You can define the paper path that you want to test by selecting the source and other available options.

1. Press Menu.
2. Press HP 3000 3600 3800 arrow down Troubleshooting information pages to highlight DIAGNOSTICS, and then press HP 3000 3600 3800 check Troubleshooting information pages.
3. Press HP 3000 3600 3800 arrow down Troubleshooting information pages to highlight PAPER PATH TEST, and then press HP 3000 3600 3800 check Troubleshooting information pages.

The message Performing… PAPER PATH TEST appears on the control-panel display until the printer finishes the paper-path test. The printer returns to the Ready state after printing the paper-path-test page.

Registration page The registration page prints a horizontal arrow and a vertical arrow that show how far from center an image can be printed on the page. Set registration values for a tray to center images on the back and front of a page. Setting the registration also allows edge-to-edge printing to be set to within approximately 2 mm (0.08 inch) of all edges of the paper. Image placement varies slightly for each tray. Perform the registration procedure for each tray.

1. Press Menu.
2. Press HP 3000 3600 3800 arrow down Troubleshooting information pages to highlight CONFIGURE DEVICE, and then press HP 3000 3600 3800 check Troubleshooting information pages.
3. Press HP 3000 3600 3800 arrow down Troubleshooting information pages to highlight PRINT QUALITY, and then press HP 3000 3600 3800 check Troubleshooting information pages.
4. Press HP 3000 3600 3800 arrow down Troubleshooting information pages to highlight SET REGISTRATION, and then press HP 3000 3600 3800 check Troubleshooting information pages.
5. Press HP 3000 3600 3800 arrow down Troubleshooting information pages to highlight SOURCE, and then press HP 3000 3600 3800 check Troubleshooting information pages.
6. Press HP 3000 3600 3800 arrow down Troubleshooting information pages or HP 3000 3600 3800 arrow up Troubleshooting information pages to highlight a tray, and then press HP 3000 3600 3800 check Troubleshooting information pages.
7. Press HP 3000 3600 3800 arrow down Troubleshooting information pages to highlight PRINT TEST PAGE, and then press HP 3000 3600 3800 check Troubleshooting information pages.
8. Follow the instructions on the printed page.
Event log The event log lists the printer events, including jams, service errors, and other conditions.

1. Press Menu.
2. Press HP 3000 3600 3800 arrow down Troubleshooting information pages to highlight DIAGNOSTICS, and then press HP 3000 3600 3800 check Troubleshooting information pages.
3. Press HP 3000 3600 3800 arrow down Troubleshooting information pages to highlight PRINT EVENT LOG, and then press HP 3000 3600 3800 check Troubleshooting information pages.

The message Printing… EVENT LOG appears on the control-panel display until the printer finishes printing the event log. The printer returns to the Ready state after printing the event log.

Diagnostics page This page provides information about printer calibration, color density, and other parameters.

1. Press Menu.
2. Press HP 3000 3600 3800 arrow down Troubleshooting information pages to highlight DIAGNOSTICS, and then press HP 3000 3600 3800 check Troubleshooting information pages.
3. Press HP 3000 3600 3800 arrow down Troubleshooting information pages to highlight PRINT DIAGNOSTICS PAGE, and then press HP 3000 3600 3800 check Troubleshooting information pages.
Print-quality troubleshooting page See Print-quality-troubleshooting pages.
HP 3000 3600 3800 Troubleshooting-information pages