Printer response problems

Printer response problems


The control-panel display is blank
Cause Solution
The printer power button is in the off position. Verify that the printer is on. Fans may run while the printer is in standby mode (off).
The printer memory DIMMs (available on the HP Color LaserJet 3000 and 3800 Series printers only) are defective or installed incorrectly. Verify that the printer memory DIMMs are correctly installed and are not defective.
The power cord is not firmly plugged into both the printer and the power receptacle. Turn off the printer and then disconnect and reconnect the power cord. Turn the printer on.
The line voltage is incorrect. Connect the printer to a correct voltage source, as specified on the power rating label on the back of the printer.
The power cord is damaged or worn. Replace the power cord.
The power source receptacle is not working correctly. Connect the printer to a different power receptacle.
The formatter might not be installed correctly. Remove the formatter assembly. To reinstall it, align the formatter board in the tracks at the top and bottom of the slot, and then slide the board back into the printer. Push the formatter until you hear the formatter latches click into place.

The control-panel display is difficult to read
Cause Solution
The contrast is too high or too low for the office environment. Adjust the contrast on the control-panel display. See Display Brightness feature.

The printer is on, but nothing prints
Cause Solution
The printer Ready indicator light is not lit. Press Stop to return the printer to the Ready state.
The top cover is not closed. Close the top cover firmly.
The Data indicator light is flashing. The printer is probably continuing to receive data. Wait for the Data indicator to stop flashing.
REPLACE <COLOR> CARTRIDGE appears on the control-panel display. Replace the specified print cartridge.
A printer message other than Ready appears on the printer control panel. See Control-panel messages.
The parallel port might have an MS-DOS timeout error. Add a MODE command to the AUTOEXEC.BAT file. See the MS-DOS manual for additional information.
The PS (PostScript emulation) personality is not selected. Select PS or AUTO for the printer language. See Changing printer control-panel configuration settings.
The correct driver is not selected in the software program or printer driver (HP Color LaserJet 3000 and 3800 Series printers only). Select the PS driver in the software program or printer driver.
The printer is not configured correctly. See Changing printer control-panel configuration settings.
The computer port is not configured or is not working correctly. Connect another peripheral to this port to verify that the port is working.
The printer has not been correctly named for the network or for a Macintosh. For Macintosh, use the appropriate utility to name the printer on the network. From the Chooser, select the AppleTalk zone and the printer.

The printer is on but is not receiving data
Cause Solution
The printer Ready indicator light is not lit. Press Stop to return the printer to the Ready state.
The front door is not closed. Close the front door firmly.
A printer message other than Ready appears on the printer control panel. See Control-panel messages.
The interface cable is not correct for this configuration. Select the correct interface cable for your configuration. See USB configuration.
The interface cable is not securely connected to both the printer and the computer. Disconnect and reconnect the interface cable.
The printer is not configured correctly. See Changing printer control-panel configuration settings.
The interface configurations shown on the printer configuration page do not match those on the host computer. Configure the printer to match the computer configuration.
The computer is not working correctly. Try using a program that you know works correctly to check the computer. Or, if the printer is connected through the parallel port, open MS-DOS and type Dir>Prn at the MS-DOS command prompt.
The computer port that the printer is connected to is not configured or is not working correctly. Connect another peripheral to this port to verify that the port is working.
The printer has not been correctly named for the network or Macintosh. For Macintosh, use the appropriate utility to name the printer on the network. From the Chooser, select the AppleTalk zone and the printer.

Cannot select the printer from the computer
Cause Solution
If you are using a switch box, the printer might not be selected for the computer. Select the correct printer through the switch box.
The printer Ready indicator light is not lit. Press Stop to return the printer to the Ready state.
A printer message other than Ready appears on the printer control panel. See Control-panel messages.
The correct printer driver is not installed in the computer. Install the correct printer driver.
The correct printer and port are not selected on the computer. Select the correct printer and port.
The network is not configured correctly for this printer. Use the network software to verify the printer network configuration, or consult with the network administrator.
The power receptacle is not working correctly. Connect the printer to a different power receptacle.

A message appears that 2-sided printing is not available for the type and size selected
Cause Solution
The selected paper is not supported for automatic 2-sided printing. Make sure manual 2-sided printing is enabled. See Gaining access to printer driver settings.
HP 3000 3600 3800 Printer response problems