Solving problems with Mac OS V9.x
Mac OS V9.x is supported for the HP Color LaserJet 3000 and 3800 Series printers only.
Use the Desktop Printer Utility to set up for USB and IP printing. The printer will not appear in the Chooser.
|The PostScript Printer Description (PPD) file is not listed in the Desktop Printer Utility.|
|The printer software might not have been installed or was installed incorrectly.||Make sure that the PPD file for your printer model is in the following hard-drive folder: System Folder/Extensions/Printer Descriptions. If necessary, reinstall the software. See the getting started guide for instructions.|
|The PPD file is corrupt.||Delete the PPD file from the following hard drive folder: System Folder/Extensions/Printer Descriptions. Reinstall the software. See the getting started guide for instructions.|
|Your document is not printing with New York, Geneva, or Monaco fonts.|
|The printer might be substituting fonts.||Click Options in the Page Setup dialog box to clear substituted fonts.|
|You are unable to print from a third-party USB card.|
|This error occurs when the software for USB printers is not installed.||When adding a third-party USB card, you might need the Apple USB Adapter Card Support software. The most current version of this software is available from the Apple Web site.|
|When connected with a USB cable, the printer does not appear in the Desktop Printer Utility or the Apple System Profiler after the driver is selected.|
|This problem is caused by either a software or hardware component.||Software troubleshooting|